Privacy Policy

Effective Date: May 8, 2025

At ConverLite, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

Questions and Answers

1. Introduction

ConverLite provides a fast and secure online file conversion service. This policy applies to all visitors and users of our website. Whether you’re converting a document or using any of our tools, we are committed to handling your data responsibly and transparently.

2. Information We Collect

We collect only the information necessary to operate and improve our services:

a. File Data

When you upload a file for conversion, we process it temporarily on our servers. We do not view, analyze, or store the contents of your files beyond the time needed to complete the conversion. Files are deleted automatically within 2 hours.

b. Usage Information

We track how users interact with our site (e.g., clicks, page views, tool usage) to help us understand traffic patterns, troubleshoot issues, and optimize performance. This data is aggregated and anonymous.

c. Device & Technical Data

Technical information such as your IP address, browser type, operating system, device model, screen resolution, and language preference helps us tailor the experience and maintain compatibility across devices.

d. Cookies & Tracking Technologies

Cookies help us remember your preferences, manage sessions, and analyze how our platform is used. We do not use tracking cookies for advertising or user profiling.

3. How We Use Your Information

Your data is used solely for operational and support purposes:

  • To convert and deliver files as requested

  • To understand and improve our tools based on user behavior

  • To detect and prevent fraud, abuse, or technical problems

  • To provide customer support and respond to inquiries

We do not use your data for targeted advertising or sell it to any third parties.

4. File Handling & Security

We treat your uploaded files with the highest degree of confidentiality:

  • All file transfers use HTTPS encryption to ensure secure data transit.

  • Files are automatically deleted from our servers within 2 hours of upload, regardless of whether the conversion was completed.

  • We do not manually review any files, nor do we share them with others.

  • Ownership of the files always remains with you.

5. Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA) and other applicable jurisdictions, we rely on legal grounds for processing data, including:

  • Consent – when you accept cookies or submit forms

  • Contract – for delivering file conversions you request

  • Legitimate Interests – for system security and functionality

  • Legal Obligation – where required by applicable laws

6. Your Rights

Depending on your location, you may be entitled to:

  • Access the personal information we hold about you

  • Request correction or deletion of that data

  • Withdraw consent for future data collection

  • Restrict or object to certain uses

  • Complain to a regulatory authority

To exercise any of these rights, please email us at [email protected]. We respond to requests within 30 days, in accordance with data protection laws.

7. Data Sharing

We do not sell or rent your personal data.
However, we may share limited information with third-party providers who help us operate our platform, including:

  • Cloud providers that temporarily store files

  • Analytics services (e.g., Google Analytics)

  • Customer support or infrastructure partners

All third-party partners are contractually bound to maintain strict confidentiality and data protection standards.

8. Retention Policy

We only keep your data as long as necessary:

  • Files are deleted within 2 hours of upload

  • Usage logs are anonymized and stored for performance monitoring

  • Contact/support data is retained only as long as needed for issue resolution

When data is no longer needed, it is securely deleted or anonymized.

9. Data Security

We use modern and industry-recognized security practices to safeguard your information:

  • HTTPS encryption on all data transfers

  • Firewalled server environments

  • Regular vulnerability monitoring

  • Limited staff access to infrastructure

While no system is 100% immune, we work continuously to keep your data safe.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal data from minors. If we learn that a child has provided us with personal data, we will delete it immediately.

11. California Residents (CCPA Notice)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal data we collect and how it’s used

  • Request deletion of personal data

  • Request access to categories of third parties we share data with

  • Opt out of data “sales” (ConverLite does not sell user data)

To exercise your CCPA rights, contact us at [email protected].

12. International Users

By using our service outside of the United States, you agree that your information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws. We take reasonable steps to ensure your privacy remains protected.

13. Third-Party Links

Our platform may link to other websites (e.g., support documentation, external tools). This Privacy Policy does not cover those sites. We recommend reviewing their privacy policies before submitting personal data.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we’ll revise the “Effective Date” at the top of the policy. Continued use of the site indicates your agreement to the updated terms.

15. Contact Us

If you have any questions, concerns, or requests related to privacy or data protection, feel free to contact us:

📧 [email protected]
🌐 https://converlite.com

We’re happy to help.